Terms Of Business Statement
Terms of Business Statement
White and Associates is regulated by the Central Bank of Ireland to undertake insurance mediation as a Loss Assessor under the European Communities (Insurance Mediation) Regulations 2005. A copy of our Statement of Authorised Status is available on request.
White & Associates has offices at the following location:
Tel: 071 98 33780 Fax: 071 98 33780
As a Loss Assessor we provide a professional property damage loss assessing service to our clients.
On our clients’ behalf we prepare, manage and negotiate property damage claims and deal with the insurance company liable for the claim or their appointed intermediary or Loss Adjuster.
We also provide Pubic Loss Assessing (PLA) for commercial, reditential and the industrial sectors.
Our fee for the claim handling services we offer you is 10% (plus VAT) of the total settlement figure.
We reserve the right to amend this fee should the complexity of the service result in an increase in the time spent in the claim negotiation on your behalf. We also charge a quarterly fee for ongoing unsettled claims.
We confirm that any addition to the above percentage fee will be agreed with you in advance of any increased charge being applied. Our Loss Assessing services will cease to apply during further fee negotiation.
We have a written complaints procedure for the effective handling of all complaints
We will acknowledge receipt of your complaint in writing within 5 working days
A written up date will be issued to you every 20 days by a nominated individual within our firm
A comprehensive response to your complaint will be issued within 40 days of receipt of your initial complaint
In the event of any failure to resolve your complaint you may raise this matter with the Financial Services Ombudsman Bureau
Tel: 1890-88 20 90
Our full Complaints Procedure is available on request
Conflicts of Interest
Our employees are required to comply with a policy of independence and disregard any conflict of interest when providing a business service to you.
Duty to Disclose Information
It is your responsibility to provide complete and accurate information when making a claim. Failure to disclose any material information to your insurers could invalidate your insurance cover and could mean that all or part of a claim will not be paid.
Failure to Pay Fees for Professional Services
We will exercise our legal right to receive any payments due to us for business services provided in the event of a default in payment.
We collect your personal details in order to provide the highest standard of service to you. We take great care with the information provided; taking steps to keep it secure and to ensure it is used only for legitimate purposes. To fulfil these objectives we may share information with other affiliated professionals. The information and other data provided to our office may be used to advise you of products and services we may offer from time to time.
You have the right at any time to request a copy of any ‘personal data’ within the meaning of the Data Protection Act 1988 ( as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in that information corrected.
Valid from 1 January 2011 until further notice